Shipping & Delivery

Shipping Process

TemigoJara promises to provide you with the best-in-class shopping experience at every step of the way. To enhance your TemigoJara delivery experience, we have reviewed our shipping fees.
To determine the applicable shipping fees for the items in your Cart:

  • Select Proceed to Checkout
  • Select or add your Shipping address, Save and Continue
  • Select your Shipping preference, shipping cost will be displayed

Shipping fees will vary depending on: Location, Size of the item and your Shipping preference (Door Delivery / Pick-up Station). 

Delivery Timelines

Lagos

Express Shipping

1 - 2 Business Days

Normal Shipping

2 - 4 Business Days

Zero Economy

4 - 15 Business Days

Ibadan, Abuja, Abeokuta, PH

Express Shipping

2 - 5 Business Days

Normal Shipping

5 - 20 Business Days

Zero Economy

20 - 30 Business Days

Other Cities

Express Shipping

3 - 6 Business Days

Normal Shipping

6 - 20 Business Days

Zero Economy

20 - 30 Business Days

Parcel Size Catalog

SMALLMEDIUMLARGE
WristwatchLaptopAir Conditioning
Phone/Tablet accessoriesHeadphoneFridge/Freezer
PowerbankPortable DVD Player Fitness machines
JewelryTowelHome furniture
PES GamesKids’ Toy Car Batteries
Hair ExtensionBlenderCarpet & Rugs
T-ShirtGaming accessoriesMusical instrument
Dress Videos CamerasTelevision
Tops & TeesBoard GamesOffice Equipment
Kids’ clothingShoesTravel Luggages
Make-up ProductsBlazersAutomobile Spareparts
PerfumeCurtains & BlindsGenerators
LOGISTICS PARTNERS:

EFEX: Lagos, Ibadan, Sango-Ota, Akure and Osogbo
GIG LOGISTICS: Abuja, Jos, Kano, Enugu and Port Harcourt
FedEx & DHL: Other states

Thousands of quality product items at cheap prices you can afford 

Shipping Location

Group A: Lagos
Group B: Ekiti, Kogi, Kwara, Ogun, Odo, Osun, Oyo
Group C: Abia, Anambra, Ebonyii, Enugu, Imo, Rivers
Group D: Akwa Ibom, Bayelsa, Cross River, Delta, Edo
Group E: Abuja, Adamawa, Bauchi, Gombe, Jigawa, Kaduna, Kano, Katsina, Kebbi, Nasarawa, Taraba, Niger, Zamfara, Yobe, Sokoto, Borno

The timelines quoted are business days – Monday to Friday only, excluding weekends. They vary depending on the delivery option chosen:

    • Door Delivery: Delivery time starts from the day you place your order to the day one of our delivery associates makes a first attempt to deliver to you. Delivery will be attempted 3 times over 5 days (7.00 am to 5.30pm ) after which the item will be cancelled.
    • Pick Up Station: Delivery time starts from the day you place your order to when you receive the first SMS to pick up your order from our pickup station. Ensure you pickup your item within 5 days, otherwise it will be cancelled.

DELIVERY SERVICE;

Express Shipping: Products are stored in the TemigoJara pick-up station which ensures they are shipped quicker.

Normal Shipping: Products are held in stock with sellers and shipped once received at our pick-up station.

Cash On Delivery (CoD): are currently unavailable for the locations listed except GROUP A: Lagos. All you need to do is pre-pay for the item, select one of these locations and your item is on its way to you. You simply need to use your Visa, Verve or Master card to place the order and it will be delivered.

Zero Economy Shipping: Economy Postal Shipping is a new economical shipping service for TemigoJara products, delivered through local postal service providers. 

NB: Free shipping on items eligible for Zero Economy Shipping, custom tax may apply.

Shipping & Delivery Policy

1.0 General

Subject to stock availability. We try to maintain accurate stock level of products on our website but from time-to-time. However, there may be a low stock level which may lead to non fulfilment of some items in your order. In this instance, we will fulfill the available products in the order to you and notify you on this with the option of waiting for restocking unavailable item’s’ or store credit for future shopping.

2.0 Shipping Rates

Shipping costs are calculated at checkout based on product weight, dimensions and destination of the order. Shipping costs calculated with total cost of good. This rate is usually the total price for shipping to customers.

2.1 Free Shipping (Available in Certain Locations in Nigeria Only)

TemigoJara offers Zero Economy Shipping in Lagos and Abuja ONLY depending on the items, weight and stock availability.

 

3.0 Order Processing Procdeures

TemigoJara operates using the GMT +1 time zone. In the catalogs on our site, we have products tagged ‘24-hours delivery’. Orders for these products are processed within 24-hours for Lagos/ Abuja and 2-5 business days for orders placed from other states in Nigeria.

Non “24-Hours Delivery” (“Standard Shipping) orders are processed and delivered within 3-15 working days with step by step processing notifications via text and email. For international shipping are carried out via courier service by our international shipping partners and takes about 7 to 21 business days to most countries in the world.

It is important to note that orders placed during or immediately after a promo or clearance sales, may be delayed and may require up to 72 hours of additional processing time.
Just because we want to serve you better, we will require you to make payments before delivery for all orders.

4.0 Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 13- 15 Business days

4.2 Transit Time Internationally

Generally, orders shipped internationally are in transit for 7 – 21 days. This varies greatly depending on the shipping method you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of orders. Our pick-up station operates on Monday – Friday during standard business hours, except on national holidays at which time the pick-up station will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change of Delivery Address

For change of delivery address requests, we can help to change the address at any time before orders has been dispatched.

4.5 P.O. Box Shipping

TemigoJara will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to P.O. box addresses.

4.6 Millitary Adddress Shipping (Nigeria Only)

We are able to ship to military addresses using NIPOST. We are unable to offer this service using other courier services.

4.7 Items Out of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they are in stock.

4.8 Delivery Time Exceeded

If delivery time has exceeded the estimated time, please contact us so that we can conduct an investigation.

4.9 Tracking Notifications

Upon dispatch, customers will receive a tracking link or waybill number from which they will be able to follow the progress of their shipment based on the latest updates made available by our shipping partner.

5.0 Parcels Damged in Transit

If you find a parcel is damaged in-transit or tampered with , if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered in your absence, do not hesitate to contact our customer service lines with next steps.

5.1 Process For Parcel Damaged in Transit

We will process a store credit refund or replacement as soon as we conclude investigations with the logistics partner into the claim.

5.2 Process For Parcel Lost in Transit

We will process a store credit refund or replacement as soon as we’ve conducted an investigation and deemed the parcel lost.

5.3 Insurance

Parcels are insured for loss and damage up to the value as stated by the logistics partner. 

6.0 Duties & Taxes

6.1 Import Duties & Taxes

Import duties and taxes for international shipments applies to international orders upon arrival in the destination country. This varies by country, and TemigoJara encourage customers to be aware of these potential costs before placing an order with us. Refusal to pay duties and taxes upon arrival of your orders at your destination country, the goods will be returned to TemigoJara at the customers expense, and the customer would receive a store credit refund for the value of goods paid, with a deduction of the cost of the return shipping. Also note that the cost of the initial shipping will not be refunded.

7.0 Cancellations

If you change your mind before your order is shipped out, we are able to accept cancellations at any time before the order has been dispatched. Once order has been dispatched, the customers takes full responsibility on the cancellation. Please refer to our refund policy. 

 

8.0 Customer Service

For all customer service enquiries, please email us at shop@temigojara.com.

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