Enjoy Easy Return and Refund
How Our Return Policy Works
Drop-off item at our pickup station or we can pick up the item
Return item in its newly packaged state including tags and label.
Upon verification of returned item, refund via voucher/transfer is made
Thousands of quality product items at cheap prices you can afford
Popular Return FAQs
Customers can initiate a return within 7 days for TemigoJara Mall items and 7 days for other eligible items if:
You receive a wrong, damaged, defective or counterfeit item. When returning an item, ensure all seals, tags and accessories are left intact and item is in it’s original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid. All of the aforementioned,with the exception of underwear, adult toys, groceries, perfumes, cosmetics, hair extensions and jewelry.
If the package was delivered to you and you requested for a pick-up, our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item(s) in 3 business days.
If you initially picked-up your package from our pick-up station or chose to drop-off through a third party, please ensure the items you wish to return to our pick-up station is delivered and make sure the return form is filled and signed as this is very important for your refund.
Refund is processed within 10 Business Day. However, the refund time starts from the day the item you would like to return is picked up by one of our delivery agents to the day the refund process is completed. Note: If the reason for returning an item cannot be validated, such item will be redelivered to you and a refund will not be processed.
Popular Refund FAQs
Refund process begins after we have completed the evaluation of your returned product. This usually takes 10 Business Days. We will send you an email notification once return examination is completed.
To process your refund quickly, you have the option to request a refund via TemigoJara Refund Voucher, which must be indicated when you request for a return via our contact form or by calling our Customer Service Team.
Otherwise, you can be refunded according to the following list below. Note that some refund methods are available according to your payment method.
- Cash Payment Method: Refund Voucher/Bank Transfer
- Bank Transfer Payment Method: Refund Voucher/Bank Transfer
- JaraCard Payment Method: Refund Voucher/Bank Transfer
- Debit Card Payment Method: Refund Voucher/Bank Transfer
TemigoJara Refund Voucher can be chosen as a refund method. The value is equal to the amount of the product purchased.
You can use TemigoJara Refund Voucher as voucher code to buy item. A refund voucher is valid for 180 days you need to use your voucher during this period. This refund voucher can be used on several purchases, until your balance is 0.00.
Upon completion of evaluation of the returned item, refund usually takes up to 10 Business Days.
Yes, the refunded amount will also include the shipping amount you were charged.
TemigoJara: Nigeria's Global Online Store
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